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Congressman Gene Green

Representing the 29th District of Texas

Green, McKinley Reintroduce U.S. Call Center and Consumer Protection Act

March 2, 2017
Press Release

WASHINGTON – Today, Representatives Gene Green (D-TX) and David McKinley (R-WV) reintroduced H.R. 1300, the U.S. Call Center and Consumer Protection Act to deter American companies from shipping call center and service jobs to foreign countries.

H.R. 1300 would deter companies from shipping American jobs overseas and incentivize them to locate in the U.S. by creating a public list of  ‘bad actors’ consisting of those that shipped all or most of their service work overseas. Being on the list would make these actors ineligible for federal grants or guaranteed loans, would require overseas call centers to disclose their locations to customers, and would require them to comply with U.S. consumers’ request to be transferred to a service agent physically located in the U.S.

“There are 54,000 call center jobs in the Greater Houston area alone and 2.5 million nationwide. It is important that American workers continue to have access to good service sector jobs and receive a livable wage. Unfortunately, we have seen call center jobs moved overseas to India, the Philippines, and other countries. This bipartisan legislation will protect call center workers in Texas and throughout the country, and American consumers from unfair treatment,” said Green.

In the last decade, there has been an increase in companies relocating their call centers overseas where foreign workers are often exposed to dismal labor conditions and paid cheaper wages. At the same time, communities across the country have committed millions in taxpayer dollars to fund incentives for companies to bring jobs to their neighborhoods, but have been left empty-handed.

“Our number one priority in Congress is protecting and creating American jobs,” said McKinley. “Plain and simple, we should not be rewarding companies for moving jobs offshore. This bill does not mandate that companies keep call centers here in America, but simply says if you move call center jobs offshore, you don’t receive funding from the government. This should be common sense.”



Contact: Joseph A. Puente

(202) 225-8620

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Twitter: @RepGeneGreen